The batch date is the day 1 of your Trek itinerary. If you select a date prior/post to this date, your rented gear will not be available at the correct time. Please select the dates very carefully. Check the website or get in touch with us via email/phone to confirm the dates.
If a date is greyed out then it means that all stocks for the particular gear are already rented out for that date. We have backup options for trek poles and ponchos at the basecamp location but things like shoes and jackets need prior online booking.
If the trek name is not available in the drop down list it means that we are currently not providing rental service for that particular trek. We are working to bring this service to all our treks. Please check the updated trekking list on monthly basis. If you still need more clarifications, please write to us at email@example.com.
All shoe sizes on the website are mentioned in UK sizing. Please make sure that you order a shoe that is half a size bigger than your normal wearing shoes. This is specifically done to avoid discomfort during descents.
The deposit money is to be paid to the trek manager once you reach the starting basecamp.This is a refundable deposit. You will get this money back after inspection of the gear at the final basecamp location.
This means that your order did not come through. If you don’t receive a confirmation email even after 5-10 minutes, please write to us at firstname.lastname@example.org to get it. Mention your name and the order along with the batch date to make it easier for us to track.
Yes you can. We usually dispatch all our consignments using FedEx. Once your order is fulfilled from our end, you will receive an email with the tracking ID. The email with the tracking ID will be sent 1-2 days after you have placed your order.
No. You can’t edit it from your end once the order is placed. You can cancel the present order and then go for a fresh booking. Cancellation of an order doesn’t involve any fees apart from 4% bank handling fees
We don’t believe in adding the shipping costs to our products only to offer free or cheap shipping rates later. We don’t make any money over this and have no say over this value that we need to pay to our transporters. The shipping costs are as below:
Shirts/ T-shirts : Rs 50
Trek Gear (Including Trek Poles and Shoes) : Rs 100
Yes you can. If you want to cancel your booking, please inform us in advance so that other trekkers can reap the benefits. We have limited stocks that can benefit many other trekkers if not required by you. If you want to cancel the order, write to us at email@example.com
Here is the Cancellation policy:
Within the last 7 days to the start of the trek, you will be receiving a trek voucher.
You can use this voucher for any trek you want to do with Indiahikes, over the next one year.
If you cancel before the 7 days leading up to the trek, you will receive a full refund with 4% deduction for cancellation charges.
Here is the Cancellation policy:Within the last 7 days to the start of the trek, you will be receiving a trek voucher. You can use this voucher for any trek you want to do with Indiahikes, over the next one year. If you cancel before the 7 days leading up to the trek, you will receive a full refund with 4% deduction for cancellation charges.
If you have shifted dates of the same trek then you should write to firstname.lastname@example.org along with the order number (or the confirmation receipt). We will check if the stock is available for the batch and confirm your booking.
You can exercise this option, subject to availability of the other shoe/jacket size. In such cases it’s best to order the new size and then cancel the present wrong order. Availability of shoe/jacket size can be seen on the order screen.
We make sure that all our trekkers get nice quality gear for rentals. If you still think you did not get a proper gear then please write to us at email@example.com . We will look into the issue and get it resolved at the earliest.